Cozy Ember – Draft Store Policies

Not legal advice. Review before publishing.

Return and Refund Policy

We want you to love your Cozy Ember order. If you don't, you can return it within 30 days of delivery.

Items must be unused and in their original packaging.
To start a return, email gabocastagency@gmail.com with your order number and a short reason.
Return shipping is paid by the customer, unless the item arrived faulty, damaged or was not what you ordered. In that case we will cover it, so please include a photo.
Once we receive and check your return, we will refund the original payment method within 5–10 business days.
Wax melts and other consumable items cannot be returned once opened, unless faulty.

Processing time: 1–3 business days after your order is placed.
Delivery time: about 7–20 business days after processing, depending on your location.
You will receive an email with tracking details once your order ships.
Delivery times are estimates, not guarantees. Customs, weather and carrier delays can add time.
Please check that your shipping address is correct. We cannot change it once the order has shipped.
Orders may arrive in more than one parcel.

By using this website and placing an order, you agree to these terms.

Prices are in USD and may change without notice.
We may cancel an order if an item is out of stock, a price was listed in error, or we suspect fraud. You will receive a full refund.
Product images are for illustration. Colors and details may vary slightly.
You are responsible for using products as directed. Candle warmers, lamps and humidifiers should be used following the safety instructions that come with them, and kept away from children and pets.
Our liability is limited to the purchase price of the product, to the extent allowed by law.
We may update these terms at any time. Continued use of the site means you accept the changes.